Through leading workshops…

with heads of T&S departments and their end-user moderators I’ve come to understand the particularly demanding challenges that go into thoughtful moderation. I know what world-class T&S teams do right; what guiding principles and tools help their brands, communities, and moderators stay safe. To my absolute pleasure, I’ve been able to consult these teams and design solutions with them, leveraging AI tools, analytics dashboards, and moderation queue systems that make their workflows safer, and more effective.

Through my work I’ve learned how many behaviors, harmful and healthy, manifest online and worked with T&S researchers and policy owners to create the most thoughtful ways to take action on them. Content moderation is brutal and delicate, and each platform deserves a nuanced approach that fits their community. It is critical to strive to provide T&S that does not create more pain for users, or further harm already marginalized groups. When this balance is achieved you’ll quickly see a value, retention, and revenue return on your investment.

By labeling data, working with researchers, and creating solutions that support identifying, taking-action on, and appealing at both the content and user level, I’ve gained expertise in creating moderation strategies for the areas below. I am also able to help as a guide for identifying, reporting, and storing content to comply with the EU Digital Services Act (DSA).